This website exists so that you can support IDF reservists and their families. To make that possible, we need to collect a small amount of information about you. This policy explains exactly what we collect, why we need it, who we share it with, how long we keep it, and how you can ask to see it or have it deleted.
1. Who we are
The website www.never-forgett.com and the projects it hosts, including Otzma LaChayal (food vouchers for the families of IDF reservists) and Otzma LaNefesh (therapy sessions for soldiers), are all operated by Netina BeClick, a registered Israeli nonprofit, No. 580776292 (the "Organization", "we", "us").
Each project has its own donation link and its own budget, but this privacy policy applies to all of them equally: the same database owner, the same procedures and the same rights.
The Organization owns the database of information collected on this website and is responsible for it under the Israeli Protection of Privacy Law, 5741-1981.
The website is operated on the Organization's behalf by RBS Digital Entrepreneurship and Investments Ltd., company No. 516866878, whose contact details below are the address for any matter relating to this policy.
- Privacy inquiries by email: ronbsai@gmail.com
- Phone: +972-55-720-0440
- Mailing address: 24 Mishol HaDuvdevan, Kiryat Gat, Israel
2. Your consent
By using this website and submitting your details in the donation form, you agree to this policy. You are under no legal obligation to give us any information, but without your name, phone number and email address we cannot issue you a receipt or let you know that your donation has reached its destination.
If you do not agree to this policy, please do not use the website or submit your details in the form.
3. What information we collect
3.1 Information you give us
The donation form asks you for:
- Your first and last name, to issue your receipt and address you by name
- Your phone number and country code, for updates about your donation and to reach you if there is a problem with your payment
- Your email address, to send your receipt and updates
- The donation amount you chose, in US dollars
We do not collect or store credit card details. Payment takes place entirely on an external page run by our payment processor. Your card details never pass through this website and are never stored by us at any point.
3.2 Information collected automatically
When you browse the website, we also collect technical and usage data:
- Your IP address, browser and operating system, device type and screen resolution
- The pages you visit, time on page, clicks, scrolling and mouse movement
- The page or ad that brought you to us
- Campaign identifiers added to the website address, including
source_id,ref,sub1–sub5and Facebook's click identifier (fbclid) - Anonymous Facebook identifiers stored in a cookie on your device (
_fbp,_fbc)
3.3 Information saved even if you don't complete your donation
Please note: if you enter a valid email address or phone number in the form but do not click the button to continue to payment, the details you entered are saved. We use them to understand where the process got stuck and, in some cases, to contact you and offer help. If you would prefer we didn't, contact us at the address in Section 1 and we will delete the record. Incomplete details are not saved at all.
4. How we use your information
- To process your donation, and to issue and send you a receipt
- To contact you about your donation, including if there is a problem with your payment
- To send you updates about the Organization's work and invitations to give again, subject to your right to unsubscribe at any time (see Section 8)
- To measure how well our advertising works, so that every dollar spent on fundraising reaches as many people as possible
- To improve the website and fix problems, based on how it is used
- To comply with the law and with the requirements of the Israeli Corporations Authority and Tax Authority
5. Cookies and tracking technologies
This website uses cookies and similar technologies, including local storage in your browser. Some are essential for the website to work; others are used for measurement and advertising.
| Tool | Operated by | Purpose |
|---|---|---|
| Meta Pixel and Conversions API | Meta Platforms Ireland Ltd. | Measuring the effectiveness of our ads on Facebook and Instagram, and showing relevant ads. Your contact details are sent to Meta in hashed form only |
| Microsoft Clarity | Microsoft Corporation | Heatmaps and anonymous session recordings, to find where visitors get stuck on the website |
| Google Fonts | Google LLC | Loading the fonts the website is displayed in. Your IP address is visible to Google's servers when the fonts load |
How to opt out. You can block or delete cookies in your browser settings, although blocking all of them may stop parts of the website from working. You can also limit personalized advertising directly with the providers: Facebook ad settings, Google ad settings.
6. Who we share your information with
We never sell or trade your information. We share it only with the parties needed to provide the service, and only to the extent necessary:
| Recipient | What is shared | Purpose |
|---|---|---|
| The payment processor that runs the payment page | Name, phone, email, donation amount | Charging the donation and issuing a receipt. You give your card details directly to the payment processor; they never pass through us |
| Our mailing and lead management system | Name, phone, email, amount, campaign identifiers | Managing our donor list and sending updates |
| Make.com, an automation service | The same details, as a pass-through service only | Moving data between our systems |
| Meta Platforms | Email, phone and name, hashed with SHA-256 only, together with campaign identifiers | Measuring conversions and attributing a donation to an ad. Meta never receives your details from us in readable form |
| Vercel Inc. | Technical browsing data only | Hosting and serving the website |
We will also disclose information where required by a court order or by law, to protect our rights in legal proceedings, or if the Organization merges with or transfers its activities to another body, provided that the receiving body commits to a privacy policy at least as protective as this one.
7. International transfers
The Organization is based in Israel. If you visit from another country, your information will be transferred to and processed in Israel. Some of the providers listed above also store information on servers outside Israel, including in the European Union and the United States. These transfers are made in accordance with the Israeli Protection of Privacy Regulations (Transfer of Data to Databases Abroad), 5761-2001, and subject to the providers' commitment to an adequate level of protection.
8. Your rights
- Access. Under Section 13 of the Protection of Privacy Law, you may ask to see the information we hold about you.
- Correction or deletion. Under Section 14 of the Law, if the information is inaccurate, incomplete, unclear or out of date, you may ask us to correct or delete it.
- Unsubscribing. Under Section 30A of the Israeli Communications Law (Telecommunications and Broadcasting), 5742-1982, you may tell us at any time that you no longer wish to receive our messages. You can unsubscribe by clicking the link at the bottom of any message, or by contacting us.
- Withdrawing consent. You may withdraw your consent to this policy at any time by contacting us.
To exercise any of these rights, email us at ronbsai@gmail.com. We will respond within 30 days. To protect you, we will ask you to verify your identity before we disclose or delete any information.
9. Data security
The website is protected by an SSL certificate and all traffic to it is encrypted. Access to your information is limited to people in the Organization who need it for their work, and the providers we work with are also bound by security obligations.
That said, no online system is completely secure. We cannot guarantee that information will never be exposed through unauthorized access, and we are not responsible for damage caused by a third party acting unlawfully.
10. How long we keep your information
- Donor details and receipts: for as long as required by tax and nonprofit law, and for at least 7 years
- Details of people who did not complete a donation: up to 24 months, or until you ask us to delete them
- Browsing and measurement data: according to each provider's policy, usually up to 24 months
11. Minors
This website is not intended for anyone under 18, and we do not knowingly collect information about minors. A donation by a minor requires the consent of a parent or guardian. If you learn that a minor has given us their details, please contact us and we will delete them.
12. Links to other websites
This website links to external websites, including our payment processor's payment page and our social media pages. This policy does not apply to them, and we recommend reading the privacy policy of every website you visit.
13. Changes to this policy
We may update this policy from time to time. The version published on this page is the one that applies, and the date of the last update appears at the top. Any material change will be announced prominently on the website.
14. Governing law and jurisdiction
This policy is governed solely by the laws of the State of Israel. The competent courts of the Tel Aviv District have exclusive jurisdiction over any dispute relating to it. This English version is provided for your convenience; if it differs from the Hebrew version, the Hebrew version prevails.
15. Contact us
For any question, request or complaint about privacy, you can contact our privacy officer through RBS Digital Entrepreneurship and Investments Ltd., company No. 516866878, which operates the website on behalf of Netina BeClick:
- Email: ronbsai@gmail.com
- Phone: +972-55-720-0440
- Mail: 24 Mishol HaDuvdevan, Kiryat Gat, Israel
If you are not satisfied with our response, you may contact the Israeli Privacy Protection Authority at the Ministry of Justice.